TQM practicing organizations can use this Book Series to implement TQM practices in their organizations. The set of books have been written from a manufacturing industry deployment perspective and the key focus is on providing a practical and formatted approach to aid easy deployment of practices. BOOK ONE: BASIC PROBLEM SOLVING This Book presents the entire spectrum of problem-solving aids that a Quality focused, customer centric and knowledge seeking organization requires. It covers the essential elements of business analytics ranging from the Basic Quality tools or Basic Problem-Solving Tools (8) , Basic Management tools (7), and Decision-making tools (5). Anyone working in any function of the organization must know these tools – they help build the basic analytics foundation for work! This is the only book in the 7-book-series that should be read by all employees – right from the front-line staff to senior management.