The MASTER of Your KPIs
Discover the path to operational excellence with this ground-breaking book that uniquely blends fictional storytelling with management education in a first-of-its-kind format. Combining personal insights with actionable strategies for managing & improving Key Performance Indicators (KPIs), this book offers a comprehensive toolkit for navigating the complexities and performance pressures of the manufacturing sector. Part One delves into the author’s personal journey, revealing core beliefs and experiences that have shaped his professional development. Through compelling, fictionalized narratives of resilience and teamwork, you’ll learn how foundational values and relentless determination drive significant improvements and inspire effective leadership. Part Two shifts focus to practical strategies for KPI management, including KPI Drill Down, measurement, benchmarking, and KPI improvement. It provides a step-by-step guide for enhancing operational performance, making it an indispensable resource for anyone committed to achieving excellence in manufacturing.
SIGMA: as life sums it all...
SIGMA – as life sums it all” is first of the books in the author’s trilogy on Karmic behavior. This is a collection of fast-paced short stories that are inspired by real characters in the author’s life – the kin and the dear ones who broke away from the path of righteousness! SIGMA is his first work of fiction, but the driver in this book remains the same as his previous technical books – analysing and working on (managing) the ‘cause’ to improve the ‘effect’! Philosophically, SIGMA is about the cause & effect relationship between the intent & deeds (cause) and its Karmic retributions during an individual’s lifetime (effect)! The author believes that when you see your acts, and the reckonings thereof, in a short time-window, you will tend to take short-cuts. But when you would stretch the reference time duration of reconciliation to a full life-time, you would realise why one should always be virtuous.
PROBLEM SOLVING : the TQM Way
BOOK ONE: BASIC PROBLEM SOLVING
This Book presents the entire spectrum of problem-solving aids that a Quality focused, customer centric and knowledge seeking organization requires.
It covers the essential elements of business analytics ranging from the Basic Quality tools or Basic Problem-Solving Tools (8), Basic Management tools (7), and Decision-making tools (5).
Anyone working in any function of the organization must know these tools – they help build the basic analytics foundation for work! This is the only book in the 7-book-series that should be read by all employees – right from the front-line staff to senior management.
ORGANIZATIONAL QUALITY MANAGEMENT - The TQM Way
BOOK TWO: ORGANIZATIONAL QUALITY MANAGEMENT talks about various TQM DEPLOYMENT methods and their application. The book presents a practitioners’ view of how large-scale organizations may implement TQM without much trouble. Through its various sections, the book talks about the quintessential elements – TQM Promotion, Education & Training, Policy Management, Daily Management, and Employee Engagement. The elements of Employee Engagement will be explained with detail wrt the problem-solving practices. The reader can expect to get a perspective on how large size organizations implement TQM through innovative and unique TQM practices. The book attempts to demystify the otherwise considered complicated subject of TQM. It is like calling it – TQM made easy!
STRATEGY & POLICY MANAGEMENT - The TQM Way
BOOK THREE: BOOK THREE talks about STRATEGY & POLICY MANAGEMENT. and explains it from a deployment perspective. By practicing Policy Management, the organization can identify its business issues, lay out a long-term plan, derive good quality annual policies to achieve them and help cascade and implement priorities through effective employee engagement. Through its sections, the book builds from the fundamentals of the TQM Vehicle of Policy Management and helps you understand the nuances of its implementation at your workplace. You can learn about the essential elements of Policy Management – Vision, Mission, Long-term Planning, Annual Business Planning, cascading of policies, driving breakthrough improvement, reviewing policies etc. in a formatted manner. The book also delves deep into methods and practice of Policy review & Policy Diagnosis.
DAILY WORK MANAGEMENT - The TQM Way
BOOK FOUR – DAILY WORK MANAGEMENT BOOK FOUR is about Daily Work Management, which is a “management system used to monitor and control the processes and continually improve the KPIs”. By practicing Daily Work Management, everyone in the organization can identify their roles, understand what is expected of them by establishing process visualization, then establish measurement and control processes & systems around their KPIs and track, review and improve performance on a routine basis. Accordingly, the book discusses the essential elements of Daily Management from an implementation perspective – Role Clarity, Process Visualization, Standardization, Process Control, Abnormality Handling and finally, Institutionalization of Improvement through SDCA process.
EMPLOYEE ENGAGEMENT
As per Japanese Union of Scientists & Engineers (JUSE, the official body that is responsible for Total Quality Management (TQM) Promotion across the world), “TQM is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve company objectives so as to provide products and services with a level of quality that satisfies customers at the appropriate time and price”. This is a series of seven books on Total Quality Management (TQM) that provides a complete guide to the theory and practice of TQM. TQM practicing organizations can use this Book Series to implement TQM practices in their organizations. The books have been written from a manufacturing industry deployment perspective with focus on providing a practical & formatted approach to aid easy deployment of practices. One may customize the generic formats used in the book for organization-specific Daily Management practices and the methods & formats thereof! BOOK FIVE: EMPLOYEE ENGAGEMENT – the TQM Way The book talks about the methods & practice of EMPLOYEE ENGAGEMENT. The book deals with the elements like – Employee Communication systems, Training & Education systems, Process of Empowerment through Problem Solving methods (like SGA, QC etc.) and finally, the impact of Reward & Recognition systems. The book deals with both the design aspects of the engagement levers and supports them with lucid case studies from the manufacturing and process industry.
The Reliability Toolkit
This book is a simple and practical treatise for practicing engineers & maintenance technicians working in various manufacturing set ups in the world. Mostly maintenance crew struggles to prioritize on what they need to work on, and then understanding of how they need to do what they would do. This book will help them simplify their improvement interventions and align their efforts towards maximum productivity.
The Reliability Toolkit
BOOK SEVEN talks about various STATISTICAL PROBLEM SOLVING methods and their application. The book presents a practitioners’ view of applications of high-end statistical problem-solving tools used for solving complex, cross-functional and inter-related problems.
This book would bring clarity of usage of these high-end tools through case studies and illustrations from manufacturing industry applications. It would discuss Sampling methods, Data Distributions, Hypothesis testing, Multivariate Analyses, Regressions, Design of Experiments along with a range of Modelling & Simulation methods. Between book 1 and Book 7, I feel we will be able to take care of all learning needs of the organization w.r.t. Problem Solving tools.